Return Policy for StuccoPaintArt.com
At Stucco Paint Art, customer satisfaction is our top priority. We take pride in the quality of our products and services, and we’re committed to ensuring that your shopping experience with us is smooth and hassle-free. In the event you are not satisfied with your purchase, we offer an easy and transparent return policy to address your concerns.
Eligibility for Returns
To qualify for a return or exchange, the following conditions must be met:
- Condition of the Product: The item must be unused, undamaged, and in its original condition, including all packaging, tags, accessories, and manuals.
- Time Frame: The return must be requested within 30 days from the delivery date of your order.
- Proof of Purchase: A valid receipt, order number, or proof of purchase is required to process any return, refund, or exchange.
Non-Returnable Items
Some products and services are not eligible for return or refund. These include:
- Custom or Personalized Products: Any items customized or made-to-order as per customer specifications cannot be returned or exchanged.
- Opened or Used Items: Items such as opened paint cans, tools, or materials that show signs of usage are non-returnable.
- Digital Content: All purchases of digital goods such as eBooks, downloadable tutorials, and online courses are non-refundable once accessed or downloaded.
- Gift Cards: Gift cards or vouchers are non-returnable and cannot be exchanged for cash.
Steps to Initiate a Return
Contact Customer Support: Before returning any item, please contact our customer service team via email at [info@stuccopaintart.com] or phone at [6291842266]. Provide your order number, reason for the return, and a description of the issue (if applicable). Our team will review your request and provide a Return Authorization Number (RAN) and return instructions.
Prepare the Package: Once your return is authorized, carefully pack the item in its original packaging to ensure that it is not damaged during transit. Make sure to include any accessories, manuals, or promotional items that came with your purchase.
Return Shipping: The cost of return shipping is the responsibility of the customer unless the return is due to our error (e.g., receiving the wrong or damaged item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Processing the Return: Once we receive the returned item, it will be inspected to ensure it meets the return criteria. You will receive an email notification once the return is processed. If approved, a refund will be issued to your original payment method within 7-10 business days.
Damaged, Defective, or Incorrect Items
In cases where you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of receiving your order. We may request photos of the damage or defect to assist with the return process. For eligible returns in such cases, we will cover the cost of return shipping and offer a replacement or a full refund.
Refund Policy
- Refund Method: Refunds will be processed to your original payment method (credit card, PayPal, etc.) or store credit, depending on your preference.
- Time Frame: After we receive and inspect your return, your refund will be processed within 7-10 business days. However, depending on your bank or credit card provider, it may take an additional 5-7 business days for the refund to be reflected in your account.
- Partial Refunds: In certain situations, only partial refunds may be granted. This includes items that are returned beyond the 30-day window, missing parts, or products that are not in their original condition.
Late or Missing Refunds
If you haven’t received your refund after the stated processing period, please take the following steps:
- Check with your Bank or Card Provider: Some banks and credit card companies take additional time to process the refund.
- Contact Customer Support: If you still haven’t received your refund, reach out to us at [info@stuccopaintart.com], and we will be happy to assist you in tracking the status of your refund.
Exchanges Policy
We only offer exchanges for defective or damaged items. If you received a damaged product and would like to request an exchange for the same item, contact us at [info@stuccopaintart.com] with your order details, and we will provide you with exchange instructions.
Cancellation Policy
You may cancel your order before it has been shipped. To cancel, please contact our customer support team with your order number as soon as possible. If your order has already been shipped, our standard return policy will apply, and you will need to return the item after receipt.
Return Shipping Instructions
When returning an item, please follow these shipping instructions:
- Use the original shipping packaging if available.
- Ship the item to the return address provided by our customer service team.
- Provide tracking information, if applicable, to help track the return.
Contact Us
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us:
- Email: [info@stuccopaintart.com]
- Phone: [6291842266]
- Address: [224 Bagmari Road, Kolkata 700054, India]