At Stucco Paint Art, we strive to ensure your complete satisfaction with our products and services. However, if you are not entirely happy with your purchase, we offer a straightforward return and refund process. Please read our Return Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused, unopened, and in its original packaging.
  • The return request must be made within [X] days of the delivery date.
  • Proof of purchase (invoice or order number) is required.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, opened, or damaged after delivery.
  • Customized or personalized items.
  • Courses or training programs once they have started.

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at Email: info@stuccopaintart.com
    Phone: +91 6291842266 within 2/3 days of receiving your order. Provide your order number and reason for the return.
  2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions for returning the product.
  3. Pack and Ship: Securely pack the product in its original packaging and include the RAN. Ship the product to the address provided.

4. Return Shipping Costs

  • If the return is due to a defect or error on our part, we will cover the return shipping costs.
  • If the return is for any other reason, the customer is responsible for the return shipping costs.

5. Inspection and Processing

Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria. If approved, your refund or exchange will be processed within 2/3 business days.

6. Refunds

  • Refunds will be issued to the original payment method used during purchase.
  • Please allow [X] business days for the refund to reflect in your account.
  • Shipping charges are non-refundable unless the return is due to a defect or error on our part.

7. Exchanges

If you would like to exchange a product, please contact us to check availability. Exchanges are subject to product availability and eligibility.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

9. Cancellation Policy

  • You may cancel your order before it has been shipped. Once the order has been shipped, our standard return policy applies.
  • For course cancellations, please refer to the specific terms outlined in the course description.

10. Contact Us

If you have any questions about our Return Policy, please contact us at:

Stucco Paint Art
Email: info@stuccopaintart.com
Phone: +91 6291842266
Address: 225 Bagmari Road, Kolkata-700054